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Aktuelle Version vom 5. Februar 2020, 20:34 Uhr
Here you can find a small overview, what has to be in which ticket to the support.
Important
Very important in your reports: The subject!
This should not be "Hi" or "Problem". Instead, it should actually represent the content of the message.
Example: "Account theft" or "Cheater found"
General
In general you should contact the support for the following things:
- Violations of Game Rules
- Suspicion of cheating Farming/Bugusing
- Unsuitable player names, profile descriptions, guardian names, clan names
- Deletion of a 0-man clans
- Guild without rights Clan rights loose
Basically always the following should be present in the ticket:
For problems & more
- The name of your own account
- Name of /MoonID / UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
- The own User ID
- The server
- Does the account have premium? If so, how long?
- Problem description: What was the last thing done before the problem occurred?
- Category in the ticket: Match/Payment (Payment if there were/are problems with payments)
break rules
- The link to the offending player/clan
- Suspicion of what he's contravening
- A reason. (Don't just throw accusations around)
Other
For Sitting messages
- Own account name
- Server
Name of MoonID/UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
- Name of the person to custom
- Server
- MoonID of the person of interest / UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
- Duration of custom [Maximum 4 weeks!]
When 2 (or more) people play on the same server via a PC
- The own account name
- The server
- MoonID/UserID
- Race
- The name of the account running on the same PC/IP
- The server
- MoonID of the account/UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
- Race
Übersicht Tickets wegen anderen Meldungen
Message too wide / long profiles
- Link to the player/or UserID of the player
- Brief explanation
Message about broad/long clan profiles
- Link to the clan overview/or ClanID of the clan
- Brief explanation