Ticket to administrator

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This page is a translated version of the page Ticket an Administrator and the translation is 100% complete.
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Here you can find a small overview, what has to be in which ticket to the support.

Important

Very important in your reports: The subject! This should not be "Hi" or "Problem". Instead, it should actually represent the content of the message.
Example: "Account theft" or "Cheater found"

General

In general you should contact the support for the following things:

Basically always the following should be present in the ticket:

For problems & more

  • The name of your own account
  • Name of /MoonID / UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
  • The own User ID
  • The server
  • Does the account have premium? If so, how long?
  • Problem description: What was the last thing done before the problem occurred?
  • Category in the ticket: Match/Payment (Payment if there were/are problems with payments)

break rules

  • The link to the offending player/clan
  • Suspicion of what he's contravening
  • A reason. (Don't just throw accusations around)

Other

For Sitting messages

  • Own account name
  • Server
Name of MoonID/UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
  • Name of the person to custom
  • Server
  • MoonID of the person of interest / UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
  • Duration of custom [Maximum 4 weeks!]

When 2 (or more) people play on the same server via a PC

  • The own account name
  • The server
  • MoonID/UserID
  • Race
  • The name of the account running on the same PC/IP
  • The server
  • MoonID of the account/UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
  • Race

Übersicht Tickets wegen anderen Meldungen

Message too wide / long profiles

  • Link to the player/or UserID of the player
  • Brief explanation

Message about broad/long clan profiles

  • Link to the clan overview/or ClanID of the clan
  • Brief explanation

See also